Getting Started
We want to make your life easier, but just so we’re squared up, a checklist will be provided via the invoice of everything you can expect with each service.
We require all add-ons to be booked in advance, so we can ensure we have the time required to complete everything to our exceptionally high standards. We’re happy to accommodate services from the Add-On list prior to your day of service, unfortunately, we can’t accept same-day requests
No, you do not need to be home while we are cleaning, as long as we have a way to enter. Most clients leave us with a door code lockbox code, or the key is stored in the office. If you are home, we will gladly work around you.
Yes! We provide all the cleaning supplies we will need to clean your home.
Why won’t you use certain cleaning products?
One of the benefits of using Perfect Glitz is the peace of mind that comes with our founder’s years of research into the very best and healthiest methods of cleaning, which includes using only the most effective, eco-conscious products. We’ve also determined which products are the most hazardous for your home and your health, and out of the care and respect of our Cleaning Technicians, we will not use the following products: Bleach, Easy Off, Pledge, and CLR.
One of the benefits of using Perfect Glitz is the peace of mind that comes with our founder’s years of research into the very best and healthiest methods of cleaning, which includes using only the most effective, eco-conscious products. We’ve also determined which products are the most hazardous for your home and your health, and out of the care and respect of our Cleaning Technicians, we will not use the following products: Bleach, Easy Off, Pledge, and CLR.
Yes. A vacuum is used to clean hardwood floors and also helps to remove dust and allergens from the environment. A broom kicks dust up and will resettle; a vacuum removes it.
TRUST, SAFETY & PRICING
Perfect Glirz reserves the right to cancel any service, at any time, for any reason. Racism, sexism, disrespect, discrimination, or any form of harassment or abusive behavior toward our office staff or Cleaning Technicians will result in immediate and permanent termination of service. (Let’s keep it clean, shall we?)
We believe in shining a spotlight on an issue rather than sweeping it under the rug. If something breaks or is damaged, our staff are trained to photograph it and report it immediately, without reprimand. They are careful and considerate of each space they attend, but every now and then something can happen (we are human, after all). Once reported to the office, we contact you to discuss a fair and quick resolution. We do ask that any irreplaceable items be put away and anything you are concerned about is noted at the time of booking. Please note, we don't repair or replace existing damaged or improperly installed items.
Swept Clean offers a 100% Satisfaction Guarantee. Please inform us by email or phone and provide photos of any dissatisfaction within 24hrs of your cleaning visit to qualify This provides you with the opportunity to have us come back to fix the tasks. The fix-up visit time & date will be in accordance with our availability.
When you book your service, you’ll need to provide a credit card that will be saved on your account. All services will be charged the day of booking before your service takes place. You’ll receive an invoice for the cleaning via email and receipt..
We set our quotes based on the size of the space and the number of bedrooms and bathrooms that you describe at the time of booking. In the event we arrive, and your space has excessive clutter, mess, or garbage to work through, we’ll add the Heavy-Duty fee to your cleaning invoice. If this is required, you will be notified immediately.
Yes. A vacuum is used to clean hardwood floors and also helps to remove dust and allergens from the environment. A broom kicks dust up and will resettle; a vacuum removes it.